Need help with a TailorSailor game? Contact us for technical support, gameplay questions, or feedback.
How can we help?
You can contact us about:
- Crashes, performance issues, or unexpected behavior.
- Gameplay features or controls.
- Saved progress or missing in-game content.
- Purchases or advertising rewards, where available.
- Privacy and personal data.
- Feedback and suggestions.
Features vary by game and version. Not every game includes accounts, cloud saves, purchases, or advertisements.
Reporting an issue
Please include the following information so we can investigate:
- Game name
- Device model
- Operating system and version — for example, iOS or Android
- Game version, if available
- A description of the issue, including what you expected to happen
- Steps to reproduce the problem
- Screenshots or a short recording, if helpful
If the issue concerns a purchase, include the store name and order reference if available. Do not send passwords, full payment card details, or other sensitive information.
Before reinstalling a game
Please contact us before deleting a game or clearing its data if you are experiencing a progress-related issue.
Some games store progress locally. Reinstalling, clearing app data, or changing devices may result in lost progress when cloud backup is not available.
Feedback and suggestions
We welcome ideas that could improve our games. Tell us which game your suggestion concerns and what you would like to see.
We review feedback, but cannot guarantee that every suggestion will be implemented.
Privacy inquiries
For questions about personal data or to submit a privacy request, email support@tailorsailor.com with the subject line Privacy request.
Please identify the game your request concerns. We will let you know if any additional information is needed.
TailorSailor
Operated by MICHAŁ PYJAS, Poland
support@tailorsailor.com